Our Policies

Return Policy

There is no return policy, order once placed and received by the customer, gauradian, security gaurd, reception cannot be returned back at what so ever may be the condition.

Cancellation Policy

  • Cancellations received before 8 hours of delivery will not be eligible for a refund.
  • Cancellations will be accepted via phone, fax or e-mail, and must be received by the stated cancellation deadline.
  • All refund requests must be made by the attendee or credit card holder.
  • Refund requests must include the name of the attendee and order/transaction number.
  • Refunds will be credited back to the original credit card used for payment.
  • Refunds will take 5-6 working days to get back credited to the attendee account.

Shipping Policy

Normal Delivery :
All Order are delivered between 11 am till 9 pm in normal delivery time.

Special Delivery :
If customer wishes to deliver items in Morning or Midnight then customer has to select the Morning/Midnight delivery while checking out. In case of Morning delivery the order will be delivered between 8 AM till 2 PM, and in case of Midnight delivery the order will be delivered between 9 PM till 12 AM. The customer need to place order before 24 hrs of delivery time also we request customer to take prior confirmation in written format before selecting the Morning/Midnight delivery.

Substitution Policy

Flowers -
Since all the flowers are not available in all the seasons and to make sure that your order is not delayed due to non-availabilty of a particular flower, we will substitute that particular flower with the flower of same or higher value.

Cakes -
Even though we strive to deliver the freshest quality cakes and of the same flavor as ordered but sometimes substitutions may be unavoidable depending on availability. Specially when the order is for the same day. The cakes may be substituted to ensure your order is delivered on the occasion it is desired for.

In extremely warm weather conditions where there is a chance of a particular flavor of cake reaching the destination in a melted form, it may be substituted with other flavor so that the highest quality edibles are delivered to your recipient.

In cases where the message which is to be inscribed on the cake is long or the design of the cake is such that writing is not possible then it will be written on a separate card that will be attached with the cake.

CakeBuddy.in guarantees that all orders will be filled to the value in case the item ordered is not available. Our substitution policy will make sure that the size and shape of the arrangement remains the same and the value of the Cake/Flowers substituted are either of same value or of greater value.

To simplify this, the first priority is not to miss the occasion. The substitution policy is there to make sure that your Cake/Flowers are delivered on the desired delivery date. In making substitutions, we take great care and consideration in replacing them with Cake/Flowers that meet or exceed the expectations of both the sender and recipient.

We also entertain orders for same day delivery, but user must place order before 4 hours of delivery time.

Cake Buddy

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